Deals of the Month: Villa Mavi Koy
You can reach us during our working hours. 09.00 - 17:30 +447383615 770

Frequently Asked Questions

What currency should I bring with me?

Turkey's national currency is the Turkish Lira (TL). Turkish Lira notes range in denomination from 5TL to 200TL. We recommend bringing a small amount of Turkish Lira and Sterling/Euros, as you will typically receive a better exchange rate once you get to the resort. Many businesses in Turkey will take significant currencies such as sterling, dollars, and euros; however, we recommend switching to Turkish Lira (TL) for a better rate.

As of 2 March 2020, British citizens visiting Turkey for tourist or business purposes are no longer required to obtain a visa for stays of up to 90 days in any 180 days. UK citizens must also verify that their passport is valid for at least six months from the date of their return. This provision applies to Austria, Belgium, Croatia, the Republic of Ireland, Malta, the Netherlands, Norway, Poland, Portugal, and Spain.

Citizens of Belgium, France, Georgia, Germany, Greece, Italy, Liechtenstein, Luxembourg, Malta, Moldova, Netherlands, Northern Cyprus, Portugal, Spain, Switzerland, and Ukraine can use an identity card instead of a passport. Residents from other nations must confirm their Visa requirements.

We are not required to acquire an ATOL licence because we are a Turkish-registered company that only offers holiday accommodation and does not sell package holidays. Even if we held an ATOL licence, no protection is granted for accommodation-only bookings. Similarly, ABTA does not apply to us because we are a Turkish-registered company that does not offer the products or services of other companies. TURSAB (Türkiye Seyahat Agentalar Birligi), which translates as the Association of Turkish Travel Agencies, is the official regulating authority for Turkey's tourism industry.

We are a member of TURSAB, which means we are governed by their rules and are audited by them. We must meet their expectations and follow their rules and regulations. Only class A villa rental agencies are granted TURSAB licences. While this does not guarantee the same level of protection as the UK-based ATOL certification, it can assure you that we are a conscientious and serious organisation that follows the proper channels within our jurisdiction. Our TURSAB registration number is 6426. If you are concerned, you may pay with your credit card and benefit from the Consumer Credit Act's protection.

The majority of property owners do not include a complimentary welcome pack. If you would like one, we can arrange one for you based on your requested items and where availability allows.

Our skilled in-resort staff is well-versed in the local area. We would gladly assist you in planning your itinerary, organising trips or restaurant reservations, and organising special celebrations.

Yes, we have solid relationships with local rental firms that can deliver a rental car to your villa on any given day.

Yes, we can assist you in arranging airport transport to and from major airports. We work with local companies who are familiar with the area and can assist you in finding your way to the property.

The majority of our villas have a strict no-pets policy. A villa owner may occasionally accept pets; however, an additional security deposit fee will be requested in case there is damage to the property. Furthermore, owners may request an extra cleaning fee if the rare case that pets are accepted at the property.

Most villas do not feature a travel cot or a high chair. This amenity will be listed on the property page if a property has this service. On request, we may arrange for the rental of travel cots and high chairs; check with us upon booking.

We clean the villa before your arrival, and there will be a mid-stay clean for reservations of more than seven nights. There will be no mid-stay clean for reservations of 7 nights or fewer. For example, if you stay for ten or 14 nights, a mid-stay clean will be arranged at a convenient time. If you would like extra cleaning, please ask when booking to find out the additional cleaning fee. Cleaning fees are charged per clean.

Most pool maintenance personnel clean the pool six days a week, and the attendant arrives extremely early in the morning so as not to disturb guests.

We have a separate category for villas with heated pools. Some villas in this category feature heated indoor pools, while others have outdoor heated pools or both. Pool heating typically incurs an additional fee, and the option is unavailable between June and September. It would be helpful if you enquired about pool heating when making your reservation so that we could advise you on the pricing of this additional service.

Yes, all villas we showcase are air-conditioned, usually with multiple units which service each individual room. Air conditioning is always included in the rental price.

Yes, as we specialise in high-end villas, all properties listed on our website have complimentary internet access, as included in the rental fee.

The check-in procedure is determined by the property you have chosen for your stay. Some villas have key boxes, so the key code will be forwarded to you before your arrival, and you can use it for self-check-in. When you arrive at other locations, the maintenance team or the property owner will provide you with a physical key. We require passport information for all guests staying at the property, which you can submit to us before you travel or by 7 p.m. on the day of your arrival.

Please get in touch with our customer support professionals if you need to add more guests to your reservation. There should be no difficulty if the total number of guests does not exceed the maximum number of guests the property will allow.

Unfortunately, not all of our properties are open year-round. If you are looking for a property throughout the winter (November to April), we recommend contacting us to see if your preferred villa continues to be offered.

Yes, we can usually hold your dates for 24-48 hours to allow you to secure your flights and coordinate with the other people in your party.  If a property is already on hold for another customer request, we will notify you at the time of your request and inform you of the current holders' time frame.

You can make a reservation request online. However, our website is not currently set up for instant booking as we want to ensure our clients are fully aware of all property details and booking requirements. A member of our team will contact you to confirm availability and arrange payment of your booking deposit once we receive your booking request.  Please remember that if you send a request outside of our office hours, we will not be able to respond immediately. We will contact you as soon as possible the following working day, so please include your contact information. Bookings will not be verified until the first payment is received and a confirmation email is sent to you.

Refundable security deposits, entrance visas, en-route hotels, short and long sea crossings, flights, vehicle hire, transfers, car parking, pool heating or underfloor heating, and holiday insurance are not included in the price but can be arranged at an additional fee.

Use of the villa as booked for the people indicated on the booking form, including utilities and facilities advertised in the villa description as being free of charge, as well as the services of local villa agents where applicable.

The rates we provide are for the entire property up to the maximum capacity shown on the property's description page. We only cover the complete cost of the accommodations, with no additional charges. To provide you with the most freedom, advertised rates do not include flights, airport transfers, vehicle rental, insurance, and so on, which you may book via any supplier of your choice.

Cancellations must be submitted in writing via email and sent by the lead name whose email address is listed on the booking. Cancellations will be effective as of the date the cancellation email is delivered. All cancellations are subject to a fee payable by the customer, as described below. Please remember that these fees apply if you fail to pay on time, and we have to cancel your reservation as a result. Furthermore, if you decide to change your accommodation from one property to another, your booking will be deemed cancelled, and the same charges will apply.

Cancellation notice given: Cancellation charge applied:

More than 80 days Deposit only (35%)

79 – 60 days 80%

59 days or less 100%

A refundable security deposit is required in addition to the final rental total and is refunded to you within ten days of the conclusion of your stay if there is no loss, breakage, or damage to the rental property or its contents. The required damage deposit is specified on the property page.

When you reserve your villa, you must pay a non-refundable deposit for the accommodation rental, and the remainder is required 8 weeks before departure. The deposit is usually 35%; however, it might vary depending on the property. The deposit amount will be communicated to you at the time of booking. Please note the balance due date on your confirmation; no reminders will be given. You will be told when you book if the balance due date differs. The balance is immediately payable if you book less than 8 weeks before your arrival date.


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